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by Van Haren Publishing

Free eBook Implementing Metrics for IT Service Management (ITSM Library Introduction Guide) download ISBN: 9087531141
Author: Van Haren Publishing
Publisher: Van Haren Publishing; Pap/Cdr edition (September 1, 2008)
Language: English
Pages: 1
Category: Work and perfomance
Subcategory: Management and Leadership
Size MP3: 1553 mb
Size FLAC: 1760 mb
Rating: 4.6
Format: doc rtf mobi lrf


Program/project management? IT Service Management and delivery? Security? . For information and printed versions please see ww. anharen. 10 Implementing IT Governance – A Practical Guide to Global Best Practices in IT Management.

Program/project management? IT Service Management and delivery? Security? Business an. business application needs – specifying the business need for purchased or internally. developed IT applications.

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matte. y Randy . the book is full of interesting content that can help you understand and implement the metrics for a good management of the service.

the book is full of interesting content that can help you understand and implement the metrics for a good management of the service.

Based on the book "Metrics for IT Service Management," a "metric" is just another term for a measure. Literature: Brooks, P. (2006). Metrics for IT Service Management. Zaltbommel: Van Haren Publishing. Metrics define what is to be measured. For IT, this includes technology, processes and services. Metrics provide the feedback mechanism that allows management to steer, control and guide IT toward strategic objectives. Deming, W. E. (1986).

The Sarbanes-Oxley Body of Knowledge SOXBoK: An Introduction. Implementing Metrics for IT Service Management. Frameworks voor IT-management. BiSL®: Business Information Services Library - Management Guide. Service Management Strategies that Work.

Topics & Management instruments, Metrics for IT Service Management . Van Haren Publishing, Zaltbommel, ww. This study guide is based on the ITSM Library publication: IT Service Management based on ITIL V3 - a Pocket Guide.

Topics & Management instruments, Metrics for IT Service Management (English), Implementing metrics for IT Service. Management (English), Six Sigma for IT Management (English), The RfP for IT Outsourcing - A Management. Guide (Dutch), Service Agreements - A Management Guide. English), Frameworks for IT Management.

Start by marking Implementing Metrics for It Service Management as. .Published August 8th 2008 by Van Haren Publishing.

Start by marking Implementing Metrics for It Service Management as Want to Read: Want to Read savin. ant to Read. The measurement framework is aligned with the IT Infrastructure Library (ITIL(R)) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT(R)) framework and supports ISO/IEC 20000 standards for This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle.

This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren . You are leaving VitalSource and being redirected to Implementing Metrics for IT Service Management. eTextbook Return Policy.

This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing. Save up to 80% by choosing the eTextbook option for ISBN: 9789401801201, 9401801207. The print version of this textbook is ISBN: 9789087531140, 9087531141.

Previously known as: It Service Management based on Itil V3 - A Pocket Guide Implementing Metrics for It Service Management (ITSM Library) (ITSM Library Introduction Guide) EAN 978908753.

Previously known as: It Service Management based on Itil V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade. Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well. Implementing Metrics for It Service Management (ITSM Library) (ITSM Library Introduction Guide) EAN 978908753. 17 руб. IT Governance based on Cobit . - A Management Guide (ITSM Library) EAN 978908753.

COBIT® 5 – A Management Guide. Other publications by Van Haren Publishing . Van Haren Publishing (VHP) specializes in titles on Best Practices, methods and standards within four domains: - IT and IT Management - Architecture (Enterprise and IT) - Business management and - Project management. Van Haren Publishing offers a wide collection of whitepapers, templates, free e-books, trainer material etc. in the Van Haren Publishing Knowledge Base: ww. net for more details.

This book “Implementing Metrics for It Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the It Infrastructure Library (Itil®) set of best practices. The framework is compatible with the Control Objectives for It (CobiT®) framework and supports Iso/Iec 20000 standards for It Service Management. This book also provides the basic concepts around measurements for business/It alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align It with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for It Service Management” also published by Van Haren Publishing.
User reviews
komandante
the book is full of interesting content that can help you understand and implement the metrics for a good management of the service
Winasana
Very good information and useful and helpful tools to implement at work. I've been waiting for this book for a long time. For now, it is my "right hand" about IT metrics.
Totally recommended.