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by Larry Klosterboer

Free eBook Implementing ITIL Configuration Management (paperback) (IBM Press) download ISBN: 0131385658
Author: Larry Klosterboer
Publisher: IBM Press; 1 edition (January 7, 2008)
Language: English
Pages: 264
Category: Technologies and Future
Subcategory: Programming
Size MP3: 1450 mb
Size FLAC: 1606 mb
Rating: 4.3
Format: lrf doc rtf docx


ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage.

Practical, Real-World ITIL Configuration Management-From Start to Finish The .

Practical, Real-World ITIL Configuration Management-From Start to Finish The IT Infrastructure Library® (ITIL) places the "best practices" in IT operations at your command. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard . Books related to Implementing ITIL Configuration Management (paperback).

ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.

Implementing ITIL conguration management, Larry Klosterboer. Configuration Management. Release policy for key CIs Continuity of key CIs. Service levels by CI. p. cm. ISBN 0-13-242593-9 1. Conguration management. This isn’t a book about ITIL, but it is important to understand the high-level purpose of each process area to better understand how conguration management relates to each process. The service delivery processes are those that directly impact the running of servers and software. 4 Chapter 1 Overview of Conguration Management.

He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment.

Published by IBM Press (2008). ITIL-certified architect and solutions provider Larry Klosterboer helps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 Million Titles, Including 2 Million Free Ones! Implementing ITIL Configuration Management (paperback) Textbook.

This book chapter explains how to manage the project for achieving those .

This book chapter explains how to manage the project for achieving those goals. The core of the IT Infrastructure Library (ITIL) is configuration management. This book chapter explains how to manage the project for achieving those goals. By Larry Klosterboer. Excerpted from Implementing ITIL Configuration Management by Larry Klosterboer Published by IBM Press ISBN-10: 0-13-242593-9 ISBN-13: 978-0-13-242593-3. Never get fooled into thinking a project plan is the same as a project schedule. The specific tasks, resources, and dates that make up a schedule are only a small part of a complete project plan.

By: Larry Klosterboer. Publisher: IBM Press PTG. Print ISBN: 9780131385658, 0131385658. eText ISBN: 9780132704311, 0132704315. The print version of this textbook is ISBN: 9780131385658, 0131385658.

Implementing ITIL configuration management. Article · January 2008 with 42 Reads

Implementing ITIL configuration management. Article · January 2008 with 42 Reads. How we measure 'reads'. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your wa. ou'll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage.

Author : Larry Klosterboer. Publisher : Pearson Education.

Practical, Real-World ITIL Configuration Management—From Start to Finish

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.

Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.

You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

Coverage includes

Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3.

Preface xvii

Acknowledgments xxi

About the Author xxiii

Chapter 1: Overview of Configuration Management 1

Part I: Planning for Configuration Management 17

Chapter 2: Gathering and Analyzing Requirements 19

Chapter 3: Determining Scope, Span, and Granularity 37

Chapter 4: Customizing the Configuration Management Process 55

Chapter 5: Planning for Data Population 67

Chapter 6: Putting Together a Useful Project Plan 85

Part II: Implementing Configuration Management 97

Chapter 7: Choosing the Right Tools 99

Chapter 8: Implementing the Process 117

Chapter 9: Populating the Configuration Management Database 127

Chapter 10: Choosing and Running a Pilot Program 137

Chapter 11: Communication and Enterprise Roll Out 149

Part III: Running an Effective Configuration Management System 161

Chapter 12: Building a Configuration Management Team 163

Chapter 13: The Many Uses for Configuration Information 179

Chapter 14: Measuring and Improving CMDB Accuracy 193

Chapter 15: Improving the Business Value of Configuration Management 207

Index 217

User reviews
Clandratha
I read both of Larry's Kindle books on Configuration, and Change and Release Management to come up to speed on an implmentation project for CA Service Desk Manager and CMDB. This is after I returned "The CMDB Imperative" which appeared to be more related to selling the idea of a CMDB. This book turned out to be invaluable and I have read it through several times as well as use it as a reference. If you are new to configuration management this is an excellent resource to keep and goes way beyond the ITIL certification guides into the CM process.
Joony
Very good!
It really expanded my view about so many aspects of configuration management (planing, data population, reports, operation, people communication and training about the CMDB, staff hiring, auditing, and so on)
Very detailed!
After that i also bought "Implementing ITIL Change and Release Management" from the same author.
Amis
good technical information.. no complaints at all.
Steamy Ibis
This is a good book with a lot of helpful tips. Not quite as practical and systematic as Randy Steinberg's books but it is good nonetheless and I learned a lot from it. It is another solid reference to keep handy.
Boraston
I found this book to be a great resource for understanding ITIL framework and role of CMDB. I recommend it to anyone who is new to ITIL and is looking at implementing ITIL framework.
Painwind
At the technical manager level, this book helps you decide on a configuration management system. There is a moderate amount of jargon in the narrative. But overall, the book's recommendations seem valid. Details are supplied about what to plan for. And it is emphasised that planning is vital to a successful project.

You might want to look carefully at the chapter describing failure analysis. It looks at finding single points of failure. Suggesting that you might prepare a risk statement for each such point. Where this is as detailed as you can make it, covering factors like the probability of the event and an action plan to minimise this. Or to recover if it occurs.
Dorintrius
I found this book and the presentation of the material to be insightful, accurate and extremely helpful in understanding the in's-and-out's of implementing a configuration management program. While the ITIL provides a solid outline of what the CM process must include, it does not and cannot provide the level of detail that this book provides. The ITIL does however provide the necessary integration and other factors necessary for an ITSM program that the book does not and cannot provide. This book was for me the perfect complimentary guidance & reference to the ITIL for getting our CMS and Configuration Management program/process started. This should be a must have and read for any ITSM Configuration Manager.
This is a good book about implementing the process, because it describe common mistakes and best practices. So the project approach is clearly explained.
However the book doesn't go into the details of the CMDB schema. I think that the approach for this book is more useful for implementing existing CM solutions (i.e. Tivoli) rather for building a new CM system. Be aware that implementing the CM process in isolation is not as affective as implementing together with Change Managemenr (as suggested by ITIL and this book).